Shipping & Returns

Shipping & Returns
Are your items Reliable?
They are reliable, brand-new in unique packaging. Since we can easily make sure you: WHAT YOU SEE IS WHAT YOU WILL GET!! In the event that you discover any quality problem, when you get the items, you can simply post the items back to us, we will certainly provide you the whole refund.

Where do you deliver and also what are your delivery rates?
1. We deliver to worldwide area for free by EMS. But charge you $25/pair if you want them ship by UPS/DHL.

2. We will offer you with tracking number by e-mail when your shoes have been shipped out.

What are your methods of payment?
We accept credit cards, Paypal, Western Union, Money Gram, and Bank Transfer, etc.
How do I get in touch online service soon after payment was created?
You can easily contact us by the online Msger or by email. Almost all questions are responded in 12 Hours. If you have not heard from us, please check your Spam Mail.

How long will it take for my items to arrive?
All the items are managed by EMS (Express Mail Service, door to door service). Typically you will get your items in 3-5 days after your order has been processed. In many instances, the items are acquired in 5 business days; but we named 7 days in the event of delays.

My credit card was declined, now what?
There are numerous reasons for a declined credit card business.
The most common purpose being that the address you entered is not the same address on your credit card statement. If so, please try again with the right billing address. While at the same time, A basic typing mistake may also result in the businese to be declined, which include entering the wrong credit card number, wrong expiry date or CVN code (the security number on the back of your credit card).

If your credit card is still not being accepted here are some suggestions:
• - Wait 1 day and try again
• - Be sure your credit card is not over its limit
• - Be sure your credit card has not out of date
• - Be sure you have effectively typed the name on the front of the credit card
• - Try a different credit card

Do we issue refunds or exchanges?
There are no returns/exchanges permitted except wrong sneaker or wrong size sneakers was acquired. Ex: Ordered size 11, acquired size 9 (based on tags). If you received wrong items, or you find any quality problem, you may return your items in 5 days since the Receipt date. Nicely the items need to be under intact. Please ensure to send back all accessories (including the box), or else the exchange will be overlooked.

Why your website says my package was delivered, but I have not received anything yet?
Its simply an order status for us, it means your items have been shipped out, you will get your items in 5 days.
You can track your package follow these links if you have got the tracking number from us.